Which Airline Has the Grumpiest Employees?

Discussion in 'General Discussion | Travel' started by AnthroFlyer, Dec 15, 2011.  |  Print Topic

  1. AnthroFlyer
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    AnthroFlyer Silver Member

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    Which Airline Has the Grumpiest Employees?
     
  2. HaveMilesWillTravel
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  3. violist
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    I hate the Delta employees in Atlanta but find them generally ok elsewhere.

    I hate the Continental employees in Newark but like them in Boston.

    Otherwise, I can't generally find consistent trends even within stations.

    It seems that it's not a contrast among corporate cultures but rather
    an industry-wide culture, one of whose tenets is "thou shalt be inconsistent."
     
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  4. LETTERBOY
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    Whichever airline Alec Baldwin is flying. :D Putting up with him would make anyone grumpy.
     
  5. misterbwong

    misterbwong Silver Member

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    I've heard several horror stories about CA and CZ employees yelling at passengers.
     
  6. hulagrrl210
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    United.

    LAX- on the ground, with an honorable mention going out to OGG
    SFO based- in the air
     
  7. taiwaned
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    United.

    In response to previous comment about CA and CZ. I find Chinese airlines, they do bark more often if passengers do not listen to them but if you obey, no different than any other airline employee.
     
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  8. Bob Smolinsky
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  9. bonnerbl
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    Must be everyone else's airline because I haven't experienced it on mine. :)
     
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  10. Rejuvenated
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    Same can be said for Liam Gallagher! ;)
     
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  11. mjweye

    mjweye Active Member

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    United employees in Honolulu. Ticket counter especially.
     
  12. PhlyingRPh
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    I base my comments on the spectrum of contact with an airline, from telephone reservations to airport staff to flight crew, and I must say, on balance, United tips the scales for US based carriers with the grumpiest gits working for them. I nominate British Airways for the same honor in the non-US carrier category. Conversely, I think the most consistently pleasant US airline staff (until now) work for American Airlines, while on the international front it's Singapore Airlines.
     
  13. violist
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    You're kidding, right? Or never been on the mainland.
     
  14. LETTERBOY
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    I don't travel as much as most of you (I assume), but the only unpleasant encounter I've had with an airline employee was with a US-based BA call center employee who got very snippy with me when I called to ask if a reservation I made through Expedia (before I got into FF miles) made it into their computer system. Every other employee of an airline I've dealt with has been, at worst, civil. A few have even been extremely pleasant and helpful.
     
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