Inspired by this thread, which was asking about one-way rentals: I'd like to hear about your experiences when rental car companies don't have cars. While most of us have encountered sell-outs in some car classes ("sorry, we don't have the midsize car you reserved, would you like an extended cab pickup or a 2-door?"), what about "we have nothing at all"? I've only seen that once, at an off-airport Avis. Their nearest competitor was also out - some local fluke. What struck me was how poorly Avis handled it - unlike what I'd expect from a hotel, they did not arrange to get me a car at the nearest airport and pay for a cab to get there. Instead, they totally left me to my own devices. In the end I did go to the airport, and I rented from Avis, but they would not honor the rate plan from the local location. Customer service threw me some bone after-the-fact, but it wasn't a good experience on the whole. One fall-out is that I rarely travel with only one rental reservation now - I prefer to have reservations with at least two companies. And Avis is often the backup, not the primary.