When Members Get Under the Skin of Loyalty Program Fraud Teams

Discussion in 'Blogstand' started by BoardingArea, Jun 14, 2015.  |  Print Topic

  1. BoardingArea

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    Earlier I wrote about loyalty program fraud discussions that take place at the major programs and how they often prioritize the wrong things and start out with a 'blame the customer mindset' even when it is against the interests of their own program. But I don't want to leave the impression that all members behave reasonably towards these programs and that it's only hackers that loyalty executives ought to worry about. Continue reading When Members Get Under the Skin of Loyalty Program Fraud Teams...

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