When does SPG take my points?

Discussion in 'Starwood | Preferred Guest' started by Sfmom, Jul 16, 2014.  |  Print Topic

  1. Sfmom

    Sfmom Silver Member

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    Hi,

    Apologies for a newbie question. I'm not as familiar with Starwood and can't find an answer to my situation.

    A few months ago I booked a week's stay using a chunk of my SPG points. I see the res online but the points still seem to be in my account. When does SPG take those points? Hyatt usually takes the points upon reservation.

    I ask because I could use some airline miles for a redemption. Can I transfer some SPG points to my airline, then replenish them before my actual SPG award stay?

    Thanks!
     
  2. MX

    MX Gold Member

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    In my experience, SPG also deducts points upon reservation. If your account did not update, try signing off - clearing your browser's cache - signing on again. As far as transfers from SPG to airlines, those are not instanteneous and can take weeks. So if there were insufficient points or another problem, you may not find out for quite awhile. Make sure you have plenty of time and patience.
     
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  3. Pizzaman
    Original Member

    Pizzaman Co-founder

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    I agree. My experience has always been they take the points when you make the reservation.
     
  4. SPG Champion 3
    Original Member

    SPG Champion 3 Official Representative

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    Hi Sfmom,

    As MX advised, your account information may not have been updated. Please try signing off and clearing your browser's cache, and then signing on again.

    If you would like us to have a look at your reservation, please let us know your reservation details via private mail here or by email.

    Best Regards,

    Christina Zhou
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
    WilliamQ likes this.
  5. Sfmom

    Sfmom Silver Member

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    Ok I will try it. Thanks!
     
  6. DJP_707
    Original Member

    DJP_707 Silver Member

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    I just made a reservation last night and the 40K points were immediately removed and applied to the reservation.
     

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