When do DO NOT DISTURB mean call me if I leave it on past noon?

Discussion in 'General Discussion | Travel' started by estnet, Jan 22, 2016.  |  Print Topic

  1. estnet
    Original Member

    estnet Gold Member

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    Received a call at 1:30 pm awakening me (due to jet lag) "we know you have the DND light on, but we'd like to know if you'd like your room....."
    1 This was at one of my (formally) favorite hotels with an excellent reputation for customer service

    Details - I was out of the room with DND OFF for about 2 hours for breakfast - and I signed with my room number for breakfast (so they knew I was alive)

    There was a card under the door to call if I wanted my room cleaned

    Spoke to the manager and was told that is is POLICY to call at noon (which hadn't happened the day before) for "guest safety reasons" - unless noted not to. Now I was not informed of this change of procedure (had stayed here many times before) and when asked what is the purpose of DND and note under door - well no answer.

    This is a first for me - is this really reasonable for a 5 star hotel to disturb guests and make the DND useless?
     
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  2. satman40

    satman40 Gold Member

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    After 2 or 3 days of DND , I've been called .

    I think they do it for security reasons, and safety issues.

    In today's world, one never knows what goes on as the World Turns..
     
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  3. estnet
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    estnet Gold Member

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    Of course after 2 or 3 days, but EVERY day?
     
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  4. satman40

    satman40 Gold Member

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    I agree,

    We tend to pass on maid service SPG habit...also like security of the room.
     

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