Whatever you do - DO NOT CALL THE AIRLINES EVER

Discussion in 'Mileage Runs/Travel Hacking' started by privateer, Feb 17, 2011.  |  Print Topic

  1. privateer
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    privateer Silver Member

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    Please sticky this post.

    This site is so new and I've already read about someone calling the airlines to complain. I know this might seem crass or rude, but the reason behind the call does not matter. The deal was not necessarily dead and the phone call alerts the airlines. If you think the deal is dead post in the forums your experience, and maybe someone can help you and show you its still alive.

    The airline WILL NOT give you anything because you complained you didn't get a mistake or super low airfare. In their terms they can call these mistake airfares and refuse to honor them anyway. Please do not give them incentive to do this.

    This is a new community. Lets start it out right, and not kill deals, accidently or intentionally.
     
  2. bez7
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    bez7 Gold Member

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    I understand what you're saying, but how does one phone rep communicate up the chain that there's a mistake fare out there, and why would they really care?
     
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  3. DrG
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    DrG Gold Member

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    This needs to be sticky or referenced in every new mistake fare thread
     
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  4. privateer
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    privateer Silver Member

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    I can't say for sure that this happens every time, but why pull the trigger even if theres only 1 bullet between all those chambers. Someone can easily send an email over to a department or their boss and it doesn't take much effort to hit forward and have the deal collapse.

    If you saw a mistake that was costing your company a lot of money, why the heck wouldn't you pass that information forward? Certainly puts good marks on your record. That would be at least one reason to do it
     
  5. Averroes
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    Averroes Active Member

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    The way to move up the ranks in a call center environment is to be noticed. The most effective way to be noticed is to save your company money (or make it money). It doesn't take any prior knowledge of airfares, fare rules, and the like to figure out that a <$300 round trip fare to Europe is probably a mistake. So, even if the call center rep doesn't care at all about the airline for which they work, it's likely that they do care about their individual career advancement. And calling and pointing out a ridiculous fare like this one is providing that call center rep with a possibly significant opportunity for career advancement, which they're likely going to take.
     
  6. Kaanapali
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    Kaanapali Gold Member

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    This is basic FF information and thus should be in FF 101 :)
     
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  7. JohnnieD
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    JohnnieD Silver Member

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    Exactly!!!!!!!
     
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  8. neil
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    neil Silver Member

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  9. Daringdoo
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    Daringdoo Gold Member

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    Way back in my day (and lots of things have changed since then)...

    Before we started our shifts, we were advised of specials or sales (sometimes there would be a bonus attached to selling them). If a route to, let's say, LHR suddenly showed half the price we were used to seeing, and we knew there wasn't a sale, we were encouraged to verify the rate with a supervisor or the rate desk.

    If there was indeed a problem, it was corrected or locked out immediately. It would only take meer minutes. It's not as though there is a huge chain of command the information needs to filter through before being locked out. There is usually someone on site with the authority to do it immediately then follow up as needed.

    Why would they care? Because there is a great deal of pressure on reservation agents to be accurate in the information they give and the bookings they make. They may have their calls listened to frequently. If their boss goes through their phone record (which happened for 'training' purposes) it could mean reprimand or job loss if they didn't report a blatant error. I'm not saying agents don't give out inaccurate information, just that there is tremendous pressure on them to be right and act on behalf of their employer.
     
  10. Nelumbo
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    Nelumbo Silver Member

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    +1
     
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  11. travel.flier
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    travel.flier Active Member

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    AGREE with this! I would suggest making it a requirement to be a member to read the boards. I don't think that scares anyone away, but perhaps when one becomes a member, they can read some key stickies like don't call the airline!
     
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  12. leeivan86
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    leeivan86 Gold Member

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    This is the most sacred rule for all frequent fliers. And i do agree that it needs to be stickied somewhere or placed somewhere more visible.
     
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  13. Phineas
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    Phineas Silver Member

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    it really just needs to be a banner add in big bold red flashing letters
     
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  14. misman
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    misman Gold Member

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    or perhaps just add this icon to the top of each "mistake fare" thread!
     
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  15. James Dombrowski
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    James Dombrowski Silver Member

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    I can not believe this is STILL an issue..... especially since most of us (probably) are Flyertalk alumni.

    DO NOT CALL !!!!

    Sheesh!
     
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  16. Bobofoosh
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    Bobofoosh Silver Member

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    Nice dedication changing your avatar just so it's listed next to the thread!
     
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  17. PhlyingRPh
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    PhlyingRPh Silver Member

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    While it is certainly not cricket to call the airline about mistake fares posted here, I think it's important to understand just how bad communication is in large, unwieldy organizations, especially in terms of customer-initiated communication. More than likely, when deals get shut down it isn't because a customer has called in, it is because a business intelligence tool has detected an anomaly.

    A customer calling some harassed reservations agent in India has one chance in ten of shutting down a mistake fare, IMHO, of course.
     
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  18. noel
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    noel Silver Member

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    It is crazy that people would call the airline. If you're hanging out here in MP, you should really know better..
     
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  19. arkleseizure
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    arkleseizure Silver Member

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    We should have a deal killer status or tag we can give out to members that mention calling in on any sort of outlandish or mistake deal...like a Scarlet Letter.
     
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  20. Jim
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    Jim Silver Member

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    Call me old school if you will. Behind every "mistake" airfare sits a human being with a family and mortgage. Capitalizing on a mistake at the peril of others is not what I want on my tombstone. I still turn in a wallet when I find one.
     
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  21. Jim
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    Jim Silver Member

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    Put it on me.
     
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  22. arkleseizure
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    arkleseizure Silver Member

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    A bit dramatic, but to each their own I suppose.
     
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  23. ArizonaGuy
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    ArizonaGuy Silver Member

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    I'm definitely in the "Dont' Call" camp, no doubt.

    However, as it pertains to the recent Delta fire sale of fares to Europe, I don't think it made much of a difference. Yes, calling raises the visibility to the airline. However, since this particular deal involved no tricking whatsoever, it's not like the masses didn't figure it out. The $138 fare from JFK to CPH was mentioned Wednesday in this Associated Press article about finding low airfare. Anyone who happened to be searching airfare on Orbitz, Expedia or Kayak would have found the same fares we did - I know several who booked through Orbitz and I searched through Kayak myself.

    So again, while calling is a great way to speed the demise of a deal (such as the Expedia.ca $300 coupon trips to Vegas and NYC last November! :)), in this most recent instance I doubt a phone call made much difference.
     
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  24. neil
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    neil Silver Member

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    Wait, when did a mistake fare ever cause anybody to lose their family and mortgage... ?? Yowsers.
     
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  25. Jim
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    Jim Silver Member

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    Can you show me where I said that? Please don't put words in my mouth.
     
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