I'll soon be staying in an Andaz and I don't have a firm sense of the brand standards or what the image is supposed to be. I think it might be Hyatt's version of W hotels, hip and trendy but not cheap, so more upscale middle aged folks than the young and trendy, unless they're quite wealthy. There also seems to be a similar "living room lobby" concept, but the Andaz version seems closer to a hotel lounge to which everyone is invited. Is this correct? And do I understand the following policies and details correctly? Don't look for a front desk. Staff hanging out in the lobby/lounge perform check in duties from portable terminals. Free breakfast (buffet in restaurant?) for Diamonds. Free minibar snacks and nonalcoholic beverages for Diamonds. Free drinks (including wine) in the lobby living room during afternoon and evening hours. Self-service? Free appetizers in the lobby living room during early evening hours. How substantial is the food? Hot and cold choices? Can it be a light supper after a large and late airplane lunch? Coffeemakers in all rooms, including coffee supplies at no charge? Bathrobes in all roooms? No slippers in rooms except perhaps overseas? Nice toiletries in bathrooms, in individual packaging rather than massive dispensers (like the ones for shampoo fixed to shower walls)? Showers rather than bathtubs? In room safes? Self service ice machines on floors? Turn down service standard? What do they do? Newspaper delivery? Choice offered at check in? Anything else I should know?