What to do about the ‘circumstances beyond our control’ excuse

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    The excuse had a familiar ring to it. Craig Zimmett’s daughter, Alissa, was supposed to fly from Miami to Gainesville, Fla., but she didn’t. Instead, her commuter flight took an unexpected detour to Jacksonville, Fla., after pilots were erroneously notified that some airport communication systems in Gainesville had stopped working. The airline said these circumstances […] The post What to do about the ‘circumstances beyond our control’ excuse appeared first on Elliott.

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