Why do companies design Interactive Voice Response systems that treat their customers like idiots? The systems, commonly called IVRs, let computers interact with humans through the use of voice and touch-tone input using the phone keypad. They’re also referred to as automated telephone switchboards and call centers. And no, that wasn’t hyperbole. When I said […] The post What to do about phone systems that treat us like idiots appeared first on Elliott. Continue reading...
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