What makes air passengers happy

Discussion in 'General Discussion | Travel' started by guinnessxyz, Jun 1, 2013.  |  Print Topic

  1. http://www.bbc.com/travel/blog/20130517-what-makes-air-passengers-happy

    Taking into account responses from more than 11,800 passengers, the group’s 2013 North America Airline Satisfaction Study calculated which air travel factors affect passenger satisfaction, including costs and fees; in-flight services; boarding, deplaning and baggage; flight crew; aircraft; check-in; and reservations. Passengers who were greeted by airline staff with a smile reported satisfaction scores between 105 and 211 points higher than those who were not warmly greeted. The survey also found that passengers who use in-flight wi-fi are 39 points happier than those who do not use it.

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