What I Like/Don't Like About Booking On Starwood's Site

Discussion in 'Starwood | Preferred Guest' started by Zomby Woof, Sep 19, 2014.  |  Print Topic

  1. Zomby Woof

    Zomby Woof Silver Member

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    Like: I can book awards more that 1 year in advance. Can't do this with Hilton or Marriott. Just got the Western Grand in Munich Sept 30 to Oct 3 for Oktoberfest for 10K points per night.

    Dislike: About half of the time the site gives me an error and I have to call. Frequently I go through the whole procedure and when I finally hit Book, I get a page stating a system error has occurred, please try again later. For this latest booking, I got to step 2 to review but there was no button to go to the final step. Tried with latest Firefox and Safari.
     
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  2. lcpteck

    lcpteck Silver Member

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    I never had a problem with booking, guess I'm lucky.
     
  3. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    Can't say that I have booked often with them, it no errors.

    But thanks for the 1year+ tip!
     
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  4. brodyf

    brodyf Gold Member

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    I book 30+ stays a year on the Starwood website (or app) and I've never had a problem like what you describe.
     
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  5. newbluesea
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    newbluesea Gold Member

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    Also its not at all true that its not possible book more than year out on the Hilton site. Just after seeing this post I was modifying a reservation on Hilton.com and as a lark and to reconfirm my previous experiences I put in a date of Feb 15 2016 and was able to complete the booking (which I cancelled)
     
    Last edited: Sep 20, 2014
  6. lapointdm

    lapointdm Silver Member

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    I haven't had any issues booking through starwood's website. For booking in advance it depends on the specific hotel and not just the website I think.
     
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  7. Zomby Woof

    Zomby Woof Silver Member

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    I tried to look at availability in Munich and the farthest it let me search was Sept 19, 2015. Maybe you can do 1+ year out for reservation modifications.
     
  8. Zomby Woof

    Zomby Woof Silver Member

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    Maybe the starwood site just hates my guts :(
     
  9. Thomask

    Thomask Silver Member

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    I also find their site one of the most reliable direct Hotel booking sites. It almost always works, I get very few error messages and I like the SPG customer-support. They get back to me quickly.
     
  10. newbluesea
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    newbluesea Gold Member

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    Nope my test booking was not for the same hotel I was modifying my reservations for.

    In any event I just checked all three HH Munich hotels and I was able to see rates for dates well past January 2016.
     
    Last edited: Sep 20, 2014
  11. MSPeconomist
    Original Member

    MSPeconomist Gold Member

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    II wish it were possible to compare more than three (when you're forced to show a standard best available general rate) or four rates simultaneously. I wish the calendars showed days when the speccial package or promo rate is available at the lowest level. I wish I didn't have to go to the hotel's own website to see all available offers.
     
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