Like: I can book awards more that 1 year in advance. Can't do this with Hilton or Marriott. Just got the Western Grand in Munich Sept 30 to Oct 3 for Oktoberfest for 10K points per night. Dislike: About half of the time the site gives me an error and I have to call. Frequently I go through the whole procedure and when I finally hit Book, I get a page stating a system error has occurred, please try again later. For this latest booking, I got to step 2 to review but there was no button to go to the final step. Tried with latest Firefox and Safari.