What Does An “Experience Specialist” At An Airport Hotel Do?

Discussion in 'Blogstand' started by BoardingArea, Mar 15, 2015.  |  Print Topic

  1. BoardingArea

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    I really do appreciate that hotels are doing more than ever to invest in the guest experience. As far as the major hotel chains go, Starwood is really make an effort to customize the stay experience for elite members, at least on a corporate level (the challenge is that it's always up to the individual hotel to execute, and that can be challenging at times). Sometimes corporate's vision is well executed, and sometimes it's not. For example, if I arrive at a hotel and there's a welcome amenity waiting for me, that delights me (of course that's assuming I didn't select it as my "welcome gift," if applicable). Who doesn't like some drinks and snacks waiting for them when they arrive at their room? That's genuinely a "surprise and delight" move, and a great way to make a guest's stay memorable. The post What Does An “Experience Specialist” At An Airport Hotel Do? appeared first on One Mile at a Time.

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