What do travelers really want this year?

Discussion in 'Blogstand' started by BoardingArea, Jan 2, 2015.  |  Print Topic

  1. BoardingArea

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    To know what travelers want in 2015, just listen to what they said in 2014. They punished airlines with a 69 out of 100 on the authoritative American Customer Satisfaction Index. That’s a “D+” letter grade – yet it’s the highest they’ve managed to score since the index started in 1995. Hotels? A 75, only […] The post What do travelers really want this year? appeared first on Elliott.

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