No bitching here please and bashing AC. AC just needs positive observations from a frequent flyer perspective, IROPS are a fact of frequent flying. IROPS can be categorized into two groups: Inclement weather affecting airports and flight ops ; and force majeure events such as earthquakes in Chili, Haiti and most recently Japan. One is a common occurence if you live in Canada and the other is thankfully quite rare AC' s track record to responding to IROPS is not the best IMHO. It probably ranks as my number one concern re AC. And communication with pax seems to be the problem. As top tier pax, we have an advantage or priority rebooking etc.....and yet..... Any ideas to for AC to improve? PS. AC is much more proactive these days in rebooking before storms.