What can a Benedictine monk teach United Airlines about customer service? A lot

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    In my line of work, when you get a complaint from someone with the title “Imam,” “Rabbi” or “Reverend,” you assume something has gone wrong – very wrong. The clergy are generally not a member of the complaining class. So when I heard about the troubles of Brother John Baptist, a Benedictine monk from the […] The post What can a Benedictine monk teach United Airlines about customer service? A lot appeared first on Elliott.

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