Just spend two weekends back-to-back in Fort Lauderdale: first weekend at the Sheraton Fort Lauderdale and the second at the Westin Fort Lauderdale. I've stayed at the Westin before, but not the Sheraton. Turns out both are run by the same GM, Amaury Piedra, and that's where the good story starts. SPG Platinum w/Ambassador. Upgraded at both properties to suites. At the Sheraton, 5th floor at the "bow" of the Clipper. No balcony, but great window views of the beach and a volleyball tournament that weekend. At the Westin a great suite facing the ocean in the south tower. South tower is key since it doesn't overlook the pool so when you open the windows you get nothing but ocean. Nice pre-arrival email from each hotel introducing the team and concierge, and I got to use the concierge at the Westin to locate a great Cuban spot in Miami for dinner and make reservations. The real key, though, is the staff at both hotels. It's very obvious they're well run and the expectations are high. Service was excellent, from check-in to requesting a set of bedding for a fold-out couch at the Sheraton to a rollaway at the Westin. Very attentive beach staff at the Sheraton, same for the pool staff at the Westin. Beach chairs available at both locations. Restaurant staff quick, knowledgeable and on-the-ball. For breakfast, choice of Continental Breakfast or $15 credit to any other menu item (x2 ppl) (chose BK as the Platinum Amenity - $30/day value clearly topped 500 points one-time). Fast and hot room service at the Sheraton for a working lunch. I can't stress enough the consistent level of service across every employee. In a time where a bed and a shower makes a hotel room, it's nice to see a set of properties that just "get it right."