Westin Chosun Seoul Just prior to Christmas I had a four night stay at this hotel. My booking was for an Executive Level Room and I was given a platinum “upgrade” to an executive level office room. (front of hotel) Arrival I had booked a transfer with the hotel and everything went extremely smoothly. As soon as I cleared immigration/customs I was led to the Westin desk where the check in procedures where undertaken. Room key in hand, I was then escorted a short distance to the waiting car. The whole process was extremely professional and hassle free. The only minor annoyance was that I was told I had been upgraded to the executive floor – when this was what I had booked. This is one of my pet peeves, but nothing of any consequence. Room First impression – well appointed, good condition but very small. I had been upgraded to an "office room” which basically appeared to be the same as a standard room but with a huge desktop replacement style laptop on the desk. Lack of meaningful upgrade aside, I was actually unhappy with the room I was assigned for two reasons. Although it had a very pleasant view over the adjoining temple – it was very close to the landing area for the elevators – I could already hear significant noise outside in the hall – but most importantly it was a connecting room. Despite what various hotels have claimed I have never stayed in a connecting room that is properly soundproofed. A quick trip to the Executive Lounge and I was re-assigned to a different room. This room, while identical was at the corner at the end of the corridor, so had an extra bank of windows and was much quieter. Also worth mentioning is that the bathroom is also very small – and contains a shower over the bath. I can’t recall the brand of toiletries but they were not the standard Westin Brand – I’m thinking maybe Elemis. Big toothpaste runs South Korea so it is apparently illegal for a hotel to provide a dental kit. As I don’t carry my own supplies any more, I went downstairs to see what could be done about this. The front desk was quite happy to sell me a dental kit, however I was able to deftly exploit inter-country rivalry and by innocently musing how hospitable they had been in Japan – a land where the toothpaste is joyfully shared – I was discretely given a free kit. Hopefully nobody went to jail because of this – chad 1/big paste 0. Of course the next day I had to buy some supplies so chad/big paste 1 all. The room also contained a good sized flat screen TV, nespresso coffee maker and mobile phone for use. A basket of fruit was also provided. The internet connection was blazing fast. Executive Lounge Located on the top floor is open for most of the day serving breakfast, afternoon tea and evening cocktail hour. Platinums can have breakfast at the buffet downstairs so I never had breakfast in the lounge. Cocktail hour consists of free alcoholic drinks and a few hot dishes and standard canapé type snacks. It is also self serve, I find making my own G&T somewhat tedious, but I know some people do prefer self serve. Despite the lounge being quite large, during cocktail hour it was very crowded – this hotel has a lot of floors with access to the lounge. Free wifi is also available in the lounge. South Korea is a land of technology and the lounge appears to be manned by some sort of cyborgs. When you approach the entrance to the lounge they smile politely but are fixed in place – you swipe your key over the reader on their desk – if it turns greens the cyborgs spring to life. I assume if it turns red – lasers are somehow involved. General Thoughts All my travel is leisure – and for a leisure trip the location simple cannot be beaten. Walking distance to key shopping and dining areas, several palaces within comfortable walking distance and a subway station nearby, the location is the strongest positive about the hotel. The breakfast buffet (included for Platinums) is very good – however as a late raiser I would barely make it before closing time and many dishes would be empty. Staff were generally ok, but getting some minor things organized with them could be somewhat trying. Shoeshine and laundry serves were very prompt and efficient. Turndown was literally that – the corner of the bed was turned down. Bins weren’t emptied, towels weren’t replaced, heck even the mat and slippers weren’t put out. I mentioned this to the front desk where I was somewhat dismissed. However the next evening prior to turndown I did receive a message asking if I required another full servicing of the room. So even though the front desk gave me the impression I was ignored it was followed up. The hotel was at near full capacity for my stay and this did appear to push the staff. Also there is a nice European style cafe on the lower level of the lobby which sells some very nice cakes & pastries. Conclusion Overall, although I can’t point to any specific issue, although the small bathroom and shower over bath were key dislikes, I wasn’t a big fan of this hotel. If the price was right I may consider returning – just for the location. If I was to return to Seoul I would consider the W Seoul or Park Hyatt as alternatives.