Just wondering from folks who may travel between "the West Island (aka Australia)" and Wellington? - I was on QF38 last Friday, (delayed by 3+ hours due to a mechanical out of Auckland), was in window seat in the front part of the coach cabin (say, like 7A), and noticed on ExpertFlyer that 4C and 4D (both aisles) were open. - Went to the desk @ the Club to ask about getting a new seat assignment - and the young ladies said "Sorry, can't help - we're just here to check boarding passes; the "Duty Manager" (or something like that") is down working the Sydney flight; she/he can do this when they return in about 10 min" Ok, fine - I leave my boarding pass - and settle back in my seat to do a few emails. '20 minutes pass, no sign of activity at the desk, so I wander over'. "The manager is still working the flight, - should be another 10 min' - Checking EF - the seats are still showing available, so I'm not too stressed/fretted. - another 20 minutes pass, and I wander over to the desk to check the status; - this time I'm handed back my boarding pass and the young girl says "4C and 4D are occupied - the manager was not able to change your seat". Arrgh - it appears that in the last 20 min; someone else has snagged those seats. - My rant -- ? Was it usual to have 2 staff members manning the desk who couldn't perform the basics of a seat change? I would have changed the seats myself via MMB except the flight was already delayed past it's 1500 departure and was "under airport control". - To make for an even more interesting day -- not only were we 3+ hours late departing (1800 vs. 1500), we ended up diverting from MEL to SYD in the last 15 min of flght due to massive thunderstormsin the MEL area. By the time we landed in SYD, they ended up cancelling the flight due to the late night curfew - and had to overnight the entire plane and rebook us out Saturday morning... Ended up getting home Saturday @ 11am - making for a short weekend at home. - But, as a true mileage addict - I'll be looking forward to the extra miles from the MEL-SYD-MEL re-route on Friday!