Wellington QF Business Lounge - Staffed by "Newbies"?

Discussion in 'Qantas Airways | Frequent Flyer' started by TravelBearTX, Feb 6, 2011.  |  Print Topic

  1. TravelBearTX
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    TravelBearTX Silver Member

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    Just wondering from folks who may travel between "the West Island (aka Australia)" and Wellington?

    - I was on QF38 last Friday, (delayed by 3+ hours due to a mechanical out of Auckland), was in window seat in the front part of the coach cabin (say, like 7A), and noticed on ExpertFlyer that 4C and 4D (both aisles) were open.

    - Went to the desk @ the Club to ask about getting a new seat assignment - and the young ladies said "Sorry, can't help - we're just here to check boarding passes; the "Duty Manager" (or something like that") is down working the Sydney flight; she/he can do this when they return in about 10 min"

    Ok, fine - I leave my boarding pass - and settle back in my seat to do a few emails.

    '20 minutes pass, no sign of activity at the desk, so I wander over'. "The manager is still working the flight, - should be another 10 min'

    - Checking EF - the seats are still showing available, so I'm not too stressed/fretted.

    - another 20 minutes pass, and I wander over to the desk to check the status; - this time I'm handed back my boarding pass and the young girl says "4C and 4D are occupied - the manager was not able to change your seat". Arrgh - it appears that in the last 20 min; someone else has snagged those seats.

    - My rant -- ? Was it usual to have 2 staff members manning the desk who couldn't perform the basics of a seat change? I would have changed the seats myself via MMB except the flight was already delayed past it's 1500 departure and was "under airport control".

    - To make for an even more interesting day -- not only were we 3+ hours late departing (1800 vs. 1500), we ended up diverting from MEL to SYD in the last 15 min of flght due to massive thunderstormsin the MEL area. By the time we landed in SYD, they ended up cancelling the flight due to the late night curfew - and had to overnight the entire plane and rebook us out Saturday morning... Ended up getting home Saturday @ 11am - making for a short weekend at home.

    - But, as a true mileage addict - I'll be looking forward to the extra miles from the MEL-SYD-MEL re-route on Friday!
     
  2. ThatJohn
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    ThatJohn Silver Member

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    That surprises me... (Now where is my :rolleyes:?)

    The scuttlebutt here in Wellington is that the QF business lounge is, indeed, staffed by the less competent of Qantas' NZ staff. (I tend to prefer the Corporate Box, what with free Priority Pass access from my UK Amex Plat and all...well, that and I really like the Pinot they're serving at the mo.)

    ...and man, that is a short weekend. :/
     
  3. Globaliser
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    Globaliser Silver Member

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    I wonder whether 4C and 4D were really "open" at that point?

    As I understand it, EF takes its data from GDS sources. But once a flight's opened for check-in, the airline's departure control system often doesn't update the GDS. So EF may continue to show the seats as open, even though check-in has allocated them to passengers.

    Did you check EF again after you were told that 4CD had been taken? EF might still have been showing you (inaccurately) that they were open.
     
  4. TravelBearTX
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    TravelBearTX Silver Member

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    Yep - I did in-fact check EF after the news that the seats were no longer available; and it did show them as being occupied.

    In the past, I've checked EF on a few occasions when I've changed seats (e.g. from 26D when check in online to 24D when using the Kiosk at the airport); within a few minutes of the change being made via the Kiosk, EF would show 26D as being "available" - so it does appear to be somewhat "realtime".
     
  5. jswong
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    jswong Gold Member

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    My experience is the same as that of TravelBearTX for QF flights

    Jeff
     
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  6. I am confused. What is the differecence between 7A and 4c?

    Now the thread has the basis to generate more posts!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  7. TravelBearTX
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    TravelBearTX Silver Member

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    7A = Window Seat, 4C Aisle Seat - front of Coach Cabin (more leg room (slightly) - and no one reclining into!)
     
  8. Globaliser
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    Globaliser Silver Member

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    Thanks for this - very useful to know that QF back-drives this into the GDS.
     
  9. moa999
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    moa999 Gold Member

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    Yes. Row 4 on a 738 is a very good seat.
    You can also use the J seat in front to hang a jacket on if in the A/F seat
     
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  10. wingspan
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    wingspan Silver Member

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    The Welly lounge always seems a bit more like an 'old boys club' than any other lounge (except perhaps some of the Sydney lounges). Anyway... what I mean is that there seems to be a cohort of FF pax who always go through Wellington and as such build good rapport with the staff and those are the ones who seem to get all the op-ups, etc.
     
  11. TravelBearTX
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    TravelBearTX Silver Member

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    Interesting to hear that.... ;-)

    I'll be commuting here weekly for the next few months, perhaps longer. I'll certainly get to know the lounge staff in a few weeks; will have to test that theory.

    Sadly - as I use my AAdvantage # for my points accumulation; it'll have to be one of those RARE OP-Up's for me, if/when the situation where to occur. As those usually deal with oversold, and since there's only 1 flight a day between MEL and WLG, not so sure how often that oversold anomaly would occur.
     
  12. kiwi
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    kiwi Gold Member

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    Ooh I hope so. With my intense dislike of Air NZ's seat to suit I can see myself flying Qantas quite often between Sydney and Wellington.
     
  13. Leumas
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    Leumas Silver Member

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    I'm surprised BOTH 4C and 4D were empty that late, to be honest. Any status passengers with a forward aisle preference would be auto-assigned into them. Someone (or both) must have been a late scratching.
     
  14. TravelBearTX
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    I was surprised (but delighted too); just a bit narffed that the Lounge Agents weren't "trained" to do this simple of a request.
     
  15. jswong
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    jswong Gold Member

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    Could they have been vacated by passengers upgrading into J?

    I don't use this lounge a terrible lot compared to others but I have once received an escort from the lounge onto the plane [​IMG]

    Jeff
     
  16. kiwi
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    kiwi Gold Member

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    All of 10 steps out the side door.
     
  17. jswong
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    Nope, from memory it was gate 21 [​IMG]

    Jeff
     
  18. kiwi
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    kiwi Gold Member

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    Okay that makes a tiny bit more sense.
     
  19. TravelBearTX
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    That's right- I forgot about the "door to the right of the buffet" for starting the boarding process. That's a nice little short cut to beat the riff-raff outside of the lounge when boarding is announced.

    In fact, and it may just be my imagination - but for the past 4 weeks, it seems as though they board the lounge folks first (by a few minutes) before general boarding... or perhaps I'm just too quick to pounce on the door when I see it opening!
     
  20. kiwi
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    kiwi Gold Member

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    I haven't noticed - I prefer not to board early.
     
  21. Leumas
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    Leumas Silver Member

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    True... I've never received an op-up on that route, J always tends to be near full or full. Maybe people are more willing to spend the points on this route than I am.
     
  22. wingspan
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    wingspan Silver Member

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    Yes! It does feel nice boarding from those doors! It reminds me of the BA first lounge at SFO. Although now that QF is no longer flying there I'm not sure I'll use that lounge anymore!
     
  23. wingspan
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    wingspan Silver Member

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    Let me know if my theory is correct! Good luck with the op-ups!
     
  24. serfty
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    It's possible the 4C/4D seats were blocked.

    What status do you have TravelBear TX?

    After being told the seats were gone, did you re-check E/F?

    It seems the original JTQ ran 200 minutes late all day.
     
  25. bluesky
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    Very disappointing. Is the WEL QP still in that nice airy space with windows on two sides?
     

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