Welcome to Qantas, please hold - for 15 hours

Discussion in 'Qantas Airways | Frequent Flyer' started by sobore, Aug 3, 2012.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

    Likes Received:
    Status Points:

    HOW long is too long to wait on hold? Thirty minutes? One hour? Try 15 hours, 40 minutes and one second.

    That's how long Adelaide businessman Andrew Kahn waited on hold on his mobile for Qantas from Wednesday night to yesterday morning - and his call was never answered.
    Mr Kahn phoned Qantas at 7.22pm on Wednesday, trying to confirm his travel arrangements for a trip to New York on Sunday. He finally hung up at 11.01am yesterday, not having spoken to anyone. Why?

    ''I hung up in the end simply because I had had enough,'' he told The Age.

    But why wait so long? Well, the recorded message said someone would be with him as soon as possible - ''I wanted to find out what exactly they meant would be as soon as possible.'' And after a certain time, he did not want to give up his spot in the queue. The time on hold would easily allow for a flight from Melbourne to Los Angeles.

    Mr Kahn said he called back - only to be told a ''code error'' meant he was not booked on his flight. So what to do for all that time?

    ''[Apart from] surfing the net and working, I also managed to read Bazerman and Moore's seventh edition of Judgment in Managerial Decision Making - more than 200 pages of advanced master's level reading.''

    Read More: http://www.launcestontimes.com.au/n...-qantas-please-hold-for-15-hours/2643455.aspx
    uggboy likes this.

Share This Page