We’ve Saved Clients $30,000 This Year With One Simple Phrase

Discussion in 'Blogstand' started by BoardingArea, Jun 19, 2015.  |  Print Topic

  1. BoardingArea

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    Back in February, AAdvantage announced they'd be increasing their phone ticketing fees by $5, while simultaneously waiving the Reservations Ticketing Service Charge for awards that couldn't be booked online. This is a great policy, and one that should be industry-standard, in my opinion. If you can't corral your partners or IT department enough to make the website functional for your passengers, you shouldn't be further charging them for the inconvenience. But policies are only as good as the tools enforcing them. And in this case, the computer hasn't been reprogrammed to automatically waive the phone booking fee. So you have to ask. Every. Time. The post We’ve Saved Clients $30,000 This Year With One Simple Phrase appeared first on One Mile at a Time.

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