I have two questions regarding brand standards, in this case about a stay at Westin, but I think it applies across SPG. Question 1: as an SPG Platinum, am I entitled to complimentary bottled water? My understanding is that I'm entitled to (a minimum of) two bottles of water per day, even if there is no lounge. Are there exceptions to this? Question 2: again as an SPG Platinum, and I entitled to in-room coffee for each night of my stay? Most hotels in USA provide two packets of Starbucks which make 2 or 3 cups of coffee each. I'm asking because I'm at a Westin-branded property which provides no water and I was just informed that the coffee packets won't be replenished during my 5-night stay, and that I purchase additional packets for $1.25 each. Not a big expense but it seems "off" from my normal Westin experience.