On Mother's Day, I bought a $500 gift card at Kroger from US Bank. I called immediately to activate it, and the automated system told me it could not be activated. I talked to a CSR who told me that a "glitch" had occurred when I bought my gift card. She gave me instructions on how to fax in documentation to get the card activated, and would take approximately 7 days for this to occur. I faxed the information 2 days later on 5/13/14. As of today 5/28/14, the card is still not activated.