"Walked" without being walked.

Discussion in 'Marriott | Rewards' started by sithlord, Aug 4, 2011.  |  Print Topic

  1. sithlord
    Original Member

    sithlord Silver Member

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    A friend got a marriott hotel paid for the by the airline but the room was not available despite having the hotel voucher and being marriott elite. Yet they did not walk her to a different hotel with the 200 dollars plus the 2 free nights. Should she call corporate?
     
  2. manfromkrypton
    Original Member

    manfromkrypton Silver Member

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    The website says:

    The Ultimate Reservation Guarantee: To be eligible, Member's Rewards Program Membership Number and a valid credit card number must be included with the reservation. If hotel is unable to honor the reservation, it will pay for comparable accommodations nearby for the Elite Member that night, and compensate the Member for the inconvenience.

    So questions:
    1. You mentioned the airline offered a voucher. Who made the reservation? If there isnt a credit card on file when the reservation was made, then it doesn't apply.
    2. Was the elite member's membership number included at the point of reservation? If the elite member only provided the elite number after the reservation was made, then doesn't apply.
    3. Did the elite member call ahead to make the reservation? Or did s/he show up at the hotel?

     
  3. SkiAdcock
    Original Member

    SkiAdcock Silver Member

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    If your friend got a voucher from an airline, then it sounds like it was irregular ops (ie, weather or mechanical), and your friend probably showed up at the hotel w/ voucher in hand vs. doing 1-3 as manfromkrypton mentions, which means your friend isn't entitled to 'walk' compensation.

    Cheers.
     

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