I've been staying 4 nights a week at this property since the beginning of January. I've been pleased with my stays so far, and Platinum status has without exception netted me a "Fabulous Suite" -- from talking with the check-in clerks, it doesn't seem like they get a ton of elite traffic. The gym is decent but could use a renovation -- no iPod adapters in the individual video monitors, as in some of the other Ws I've stayed at in the past few months. My only limited complaint is that in some of the rooms, noise travels pretty well through shared ventilation ducts. This was particularly amusing one night last week: I walked in my room to hear the couple next door being, um, unreasonably loud in their intimate activities, but a shout into the air duct ("hey, we can hear you!") quieted them down -- until they started having a fight about their affair ("why won't you leave your wife?!?") about twenty minutes later. If you're ordering room service, ask for a menu from the hotel restaurant (Ninethirty) in addition to the in-room dining menu; the two share a kitchen, so you can order off of either.