So it appears that AP has put in a voice recognition system now. This was on the SE phone number, but I expect they'll all be the same. "For English, say English." "I think you said English. If this is correct, say yes." "Now say your Aeroplan number." "I think you said 123456789. If this is correct, say yes." "Are you the member?" "I think you said yes. If this is correct, say yes." (...) Who on earth designed this and actually thought this was quicker or easier to use should be forced to use this system every day for the next year. Me, I'll be looking for shortcuts to avoid two minutes of talking to a dumb voice recognition system every time, especially when there is significant background noise.