Virgin passengers vent fury on Facebook over 12-hour delay

Discussion in 'Virgin Atlantic | Flying Club' started by sobore, May 2, 2014.

  1. sobore
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    sobore Gold Member

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    Passengers who suffered a lengthy delay on a Virgin Atlantic flight from London Gatwick to Orlando this week have taken to Facebook to vent their anger.

    Passengers say that when flight VS15 was diverted, causing a delay of 12 hours, all they were given was just "some water and a few packets of crisps".
    One passenger claimed she was unable to give her child milk despite asking for eight hours, reports Travelmole.

    In a statement, Virgin confirmed that Wednesday's flight VS15 had been diverted to West Palm Beach due to severe weather in the Orlando area.

    "Unfortunately, after a holding delay and refuelling the aircraft, the crew onboard were over their legal working hours and therefore all passengers and crew remained in West Palm Beach while a relief crew was issued from Orlando to take the aircraft to its final destination," it said.

    It apologised to passengers for the "exceptional circumstances" and said "as a gesture of goodwill" it was offering passengers a $100 gift voucher and flying club miles.

    But passengers claimed it was not fair to blame the delays on bad weather.

    They said delays at Gatwick, when crew were swapped, and a lack of fuel meant the flight was forced to land at West Palm Beach Airport instead of a larger airport, which would have been better equipped to deal with the arrival of the 747.

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