Virgin Australia Flight Attendants Told To Take Etiquette Classes To Get Away From 'Sex Look'

Discussion in 'Other Airlines | Asia/Australia' started by sobore, Jul 22, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    The cabin crew of Virgin Australia--formerly Virgin Blue--has been asked to participate in a program called Elevate, an etiquette, wine-appreciation, grooming and body language class, in an effort to try to win business customers from flailing rival, Qantas.

    Australia's Daily Telegraph reports that, among the changes, cabin crew will no longer be able to greet passengers in the true Australianism "mate", unless the passenger is a frequent flyer and has given consent to be called mate in the airline's database.
    Mark Hassell, the airline's group executive of brand and customer experience, has also gotten rid of the clubbier aspects of the airline's Melbourne Airport lounge, replacing the pool table with baristas and a buffet in an effort to win over business travelers.

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