View from the Wing - The New Merged American-US Airways Will Adopt American’s Service Levels...

Discussion in 'Blogstand' started by BoardingArea, Dec 3, 2013.  |  Print Topic

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    With the US Airways – American Airlines merger, expected to close shortly, there are basically three risks for customers: Integrations never go as well as hoped. Training employees on new systems is hard, even when you get the IT right. People are grumpy. They take it out on customers. This...
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