View From The Wing - How to Get Through to United on the Phone Quickly

Discussion in 'Blogstand' started by BoardingArea, Mar 11, 2012.  |  Print Topic

  1. BoardingArea

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    United hold times are still interminable, especially for non-elites. Continental hold times were always longer than United’s. Combine that with the chaos that’s ensued from the integration of United and Continental computer systems last weekend and United agents – despite training...
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