View From The Wing - How Obi Wan Kenobi Inspired Airline Executives to Lie

Discussion in 'Blogstand' started by BoardingArea, Jul 5, 2013.  |  Print Topic

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    The median customer doesn’t keep up with changes to frequent flyer programs. They only really pay attention when it’s time to redeem their miles. They either have a good experience or a bad experience. Having a good experience does matter — customers who successfully redeem their...
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