View From The Wing - Front Desk Agents Who Hate Us Because We’re Beautiful (or Our Elite...

Discussion in 'Blogstand' started by BoardingArea, Apr 9, 2013.  |  Print Topic

  1. BoardingArea

    BoardingArea News Feed

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    The hardest part of any hotel elite program is ensuring consistent delivery of benefits at the check-in counter. The greatest failure point comes from relying on thousands of front desk agents being well-trained, well-motivated, and even relies on their not having a bad day. While most airline...
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