View from the Wing - A Big Lesson Learned for American: Respect Your Members

Discussion in 'Blogstand' started by BoardingArea, Apr 8, 2014.

  1. BoardingArea

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    Now that I’ve had a day to reflect on the changes American announced to their frequent flyer program (not to mention to the US Airways award chart and to checked baggage allowances), more and more I think the lesson in all of this is about member respect. A lot of readers gave me flak for...
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