Video: Talking Loyalty and Ancillary Revenue with Virgin Atlantic Flying Club

Discussion in 'Virgin Atlantic | Flying Club' started by Wandering Aramean, Jan 26, 2015.

  1. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    Ever start thinking that all the airline loyalty programs are basically copycats of each other with no original thought or creativity involved? Then consider this a wake-up call. Virgin Atlantic sees its Flying Club program differently from the competition and that is reflected both in how it interacts with customers and how it is positioned within the corporate structure of the company. I caught up with Alan Lias, Virgin Atlantic’s Worldwide Head of Loyalty & Ancillary Revenue Development, at the Mega Event 2014 conference recently and spoke to him about how the carrier sees the integration of loyalty and ancillary, among other things. Definitely different from the US-based carriers.

    Read more in my blog post.
    adl73x likes this.

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