Video Review: Malaysia Airlines' Fantastic A380 First Class

Discussion in 'Trip Reports' started by Nice Travel Adventures, Sep 19, 2014.  |  Print Topic

  1. Nice Travel Adventures

    Nice Travel Adventures Silver Member

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    Malaysia Airlines have had a lot of bad luck recently, and are suffering from reduced passenger loads as a result. This is a shame, as they have made an interesting play with their new first class product installed on their A380s. Here’s a video review to share the first class experience they offer:



    The seat doesn't have doors to make a private cabin (like some carriers), but the fact there are only 8 seats in the cabin allows Malaysia to stagger the seats and give a decent amount of privacy. Compare and contrast with British Airways' choice to install 14 seats in a similar amount of space!

    This really demonstrates the dichotomy of travel today - some carriers are chasing customers by investing in their onboard product, whilst others are selling a poorer experience but enabling many more people to access it at a cheap rate by offering upgrades, either in cash / points or recurring ‘buy business get first’ promos.

    Check-in at Heathrow was very efficient – although the first class desk was busy, a staff member walking around came straight over to us, took our passports and bags and came back a minute later with our boarding passes.

    The lounge at Heathrow was great – certainly similar in quality to BA’s flagship Concorde Room and far better than BA’s First Class lounge in T3. There was a good choice of drinks, with food cooked to order & waiter service.

    The food and drink was also excellent onboard – but there was no alcohol served on the ground, which was disappointing for a premium first class experience. After we took off, Dom Pérignon 2002 was quickly served, so all was forgiven!

    The cabin was in great condition, and felt both private and open. We realised why this was – there were no overhead lockers; instead you had lots of storage around your seat & a personal wardrobe, and staff would take and retrieve your luggage when you needed it.

    Overall, this was a fantastic flight and MAS First Class is highly recommended.
     
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  2. Nice Travel Adventures

    Nice Travel Adventures Silver Member

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    We were lucky enough to fly MAS First Class on the return journey, enjoying a half-full cabin from KLIA to Heathrow:



    The first class lounge was completely quiet and virtually deserted – there was nothing to complain about, it just had no atmosphere and was like sitting in an empty home. Hopefully this is much better when there’s more passengers, but overall we much preferred the Heathrow one.

    The flight time let us try out a lot of food on the flight – and it was pretty good overall. Excellent standard starters of satay, caviar and smoked salmon; shame MAS aren’t able to overcome the difficulties of cooking good quality beef on a plane.

    They did serve a traditional English Roast, complete with a Malaysian-made Yorkshire pudding – something you wouldn’t often see on British Airways!

    The personal TVs were fantastic – absolutely massive, with a good choice of programming including live views from the external cameras on the A380

    Despite MAS’s difficulties, they are well worth seeking out if you can fly on their A380 First Class.
     
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  3. nldogbert

    nldogbert Silver Member

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    Nice report. Sadly your meal on your return was not up to First class standard. Maybe you should have gone for the lobster (unless you are not a fan of it). The first class lounge at KLIA is frequently quite empty. I guess there are the positive and negative of such situation. The negative is sometimes you feel that your every move is watched by the staff. Strangely though it seems that the Business section sometimes has more variety of food and magazines available. If you don't know what is available on the Business side, the staff will not proactively offer it unless you specifically ask for it. My only complain is why don't they serve a better bubbly on the First side (they serve the same champagne as in Business). Looking forward to my trip in a few weeks time again on the whale back with them.. and hoping for an upgrade to First :rolleyes:.
     

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