Valet service apologizes after customers wait hours for cars at airport

Discussion in 'YYZ/YTZ | Toronto Area Airports' started by sobore, Feb 10, 2013.

  1. sobore
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    sobore Gold Member

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    A valet service at Pearson International Airport has issued a formal apology after hundreds of customers had to wait upwards of eight hours to pick up their vehicle Sunday morning.

    The delay at Park'N Fly Toronto saw about 250 customers in line at one point Sunday, prompting employees to contact Peel police amid fears that the crowd would become unruly.

    "We were staffed up for our normal midnight volume, which would usually be about 40 or 60 cars over the course of the night, and due to the number of flights that had been cancelled previously we saw about 10 times our normal volume and frankly we were overwhelmed," Park’N Fly Chief Operating Officer Peter Amiraulte told CP24 Sunday. "We had twice our normal crew here yesterday getting ready, but just the sheer volume we had just pushed us past our limit and we disappointed our customers."

    All customers that arrived at the facility between 10 p.m. Saturday and 10 a.m. Sunday will be refunded and provided with a voucher for a week of free parking, Amiraulte said.
    Affected customers are urged to contact Park'N Fly directly for their refund.

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