Using Hyatt Gift Check Certficates (Costco, etc)

Discussion in 'Hyatt | Gold Passport' started by Jaimito Cartero, Feb 9, 2011.  |  Print Topic

  1. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    I thought I'd start this thread to talk about using these certificates at different worldwide properties. Many of us got these at Costco when they were being sold for $79.95 for 2x $50 certs. Hyatt still does sell these (at face value), and there is no difference, that I'm aware of in how the certificates look. I know I had bought some before they were being sold at Costco. At this time, Costco is not selling them.

    Some properties have been refusing to take them on many rates, and I think it's important to know in advance where the properties that are doing this are located at.

    I primarily use these in international locations, and often get hit with a bad exchange rate on these. Often times, these make the certificates almost not worth using, even if you got them for 20% off.

    Doing mattress runs last year, I ran into the Hyatt Place North Phoenix, that all of a sudden decided they wouldn't take them with my corporate rate. I have all original terms on mine, and not the modified t&c. I got them to take them on that last trip, but I dislike these types of games with the certs.

    I'll post some other properties, with the name of the property, and the details of how they treated these gift checks. I still have over a hundred certs, so use these pretty heavily until they run out.
     
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  2. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    Grand Hyatt Shenzhen

    This is probably one of the best foreign locations to use these certs. Very little exchange issues. Not like some places that charge you over 10% for changing the USD funds to local currency.

    I think 1-2% less than the standard rate.

    Grand Hyatt Jakarta

    I've had a lot of stays here, and had a huge headache the first time I tried to use these here. I was given a horrid rate, of over 10% less than the real exchange rate. Needless to say, I balked. Especially since my booked rate was in USD! They finally said that if the entire bill was paid in USD, that they would take them at face value. So I had to come up with any overage above the certs in USD as well. A bit of a pain, but certainly worth the hundreds of dollars it would save me.

    My last visit, they also needed to verify all the certs. I handed them all over, and it seemed to be no problem. Then they approached me the next day in the Club lounge and told me that they had to contact the US office to do so. Not as professional as I would have hoped. I had tendered these a day earlier to make sure there were no problems. What would have happened if I had just given them at checkout like normal?

    Park Hyatt Sydney

    A nice hotel, but a horrid exchange rate. I think I lost 10-12% on the exchange rate.
     
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  3. mundosurfer
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    mundosurfer Gold Member

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    Last year I was at Hyatt near SNA and they would not accept Gift Check on rorporate rate.
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Just to clarify for newbies to Hyatt, the certificates that Hyatt sells are the same, but offered without the discount that was available at Costco.

    I still have a good stash of certificates from Costco that should get me through the year... and maybe even 2012 if I end up not going for Diamond renewal this year and burn some points instead. Personally, I have not had any problems getting the certs accepted, but I think my "portfolio" of properties I have visited is much smaller han yours. Occasionally there is an agent who doesn't know how to apply them.
     
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  5. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    Park Hyatt Buenos Aires

    Very easy to use here. Seemed to give me the official rate, or very close to it. Very professional, and easy to use. Probably my best experience using these certs.

    Grand Hyatt Erawan Bangkok

    Fairly easy to use, but you lose about 3-4% over the official rate. I was here during the April Red Shirt riots, so not exactly the best time to be at this hotel.

    Hyatt Regency Mission Bay San Diego

    Easily used at this location. Took about 4-5 minutes to process a stack of them.
     
  6. rajuabju
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    rajuabju Gold Member

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    I have not used the Costco check certificates internationally, but no US Hyatt has had any issue with them. I've used at about 10 different locations (and different property types including Grand, Hyatt Place, Regency's, etc), and always accepted without headache.
     
  7. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    Thanks, I've edited my post to reflect that. I always forget something!

    I use my corporate rate most of the time, so the ones that refuse to accept them are pretty important to me. In fact, the wording on the original certificates says they can't be used for Entertainment Book rates, and other special rates, not corporate discounts. Try having this discussion with a desk clerk or an assistant manager, though!
     
  8. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    What type of rates are you using them on? Most of the reports that I've heard where there are problems are when they are using them with AAA rates, Corporate rates, etc.
     
  9. rajuabju
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    rajuabju Gold Member

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    I almost always use AAA rates and it was never an issue. Never used a corporate rate.

    Specific list of properties I've used my certificates at:

    GH Kauai / HR Maui / HR Huntington Beach / GC Indian Wells / HR Century Plaza / HP Ontario / HP Fremont / HR San Fransisco ... I'm probably missing a few.
     
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  10. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    That's a great list. I think most properties are good. I know that I bought 1k of these certs at face value, and obviously never thought that they'd be treated as anything other than full payment.
     
  11. Used them at almost all the HP's in and around the Chicago area with no problems on a AAA rate.

    Also used them in Waikiki and Kauai with no issues.
     
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  12. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I virtually always use AAA or prepaid. The latter doesn't qualify for certificates, and I don't try to talk the front desk clerks into reversing the prepaid charge so I can pay with certs. AAA rates have not been a problem in my experience. I don't have a corporate rate.
     
  13. chitownflyer
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    chitownflyer Silver Member

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    AAA and AARP rates are fine to use with the certs. If you have any difficulties, then reference this post from GoldPassportConceirge.

    "I would like to apologize for the delay in getting better information out to you. We were able to get our information corrected and I apologize for any and all inconvenience and hassle this must have caused. In regards to the differences between the new T&C and the old version. The terms and conditions of check certificates have always excluded group rates. The old T&C states: Not valid for Casino charges, deposit/payment for group/meeting/catering functions, or for advance purchased packages, or at concessions within the hotel not owned or operated by Hyatt. (http://www.certificates.hyatt.com/Te...ardsCerts.aspx) The new terms and conditions are stating the same thing but they were trying to make it more clear as to what they mean by group/meeting/catering. The new Terms state: Not valid for Casino charges, concessions within the hotel not owned or operated by Hyatt, packages or rates that require prepayment, deposits/payments for meetings, catering, and group functions, negotiated volume rates (whether paid by the group or on an individual basis) example: negotiated volume business, organization, meeting, convention, and crew rates. Negotiated volume rates are special rates that have been previously negotiated and agreed to in writing by a business, individual, organization, or association in exchange for a block of rooms. According to the new and clearer information we received the new Terms do mean that Corporate rates are not eligible.
    Most other rates are applicable, examples are: AARP, AAA, CostCo (including their promotions), Government, etc. I hope this clears up any confusion our earlier posts caused."
     
  14. Hmac
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    Hmac Silver Member

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    I stayed at the Park Hyatt Sydney in August 2010 and used a certificate to pay for dinner and incidentals, which they took with no problem. Agreed that the exchange rate was bad.
     
  15. JonathanIT
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    JonathanIT Active Member

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    I can confirm that the Hyatt Regency Irvine does not like to take these on corporate rates (AAA is fine). However, I have had no trouble using them at other properties with the same corp rate, specifically the Hyatt Regency MCO and the Grand Hyatt San Francisco.
     
  16. IMGone
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    IMGone Silver Member

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    Hyatt Hua Hin ... No issues at all, and the exchange rate used was better (by a couple of pennies, but better) than the exchange rate at that time. I think it was for simplicity (they used the rounded figure).
     
  17. leeivan86
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    leeivan86 Gold Member

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    Its more of a case of YMMV when using it on a corporate rate and it depends on the person at the front desk checking you out. I had occasions even when using a Hyatt rate that gives bonus points(not prepaid) and an over zealous person at the front desk giving me some grief over the certs but all was usually resolved when it was referred to the manager on duty.
     
  18. Do you know where you can get more of the cert at costco price?



     
  19. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Unless you can find someone here or on FT who is willing to sell them at cost (there were some offers in the past from people who apparently had too many), there is no known source for discounted certs.
     
  20. FriendlySkies
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    FriendlySkies Gold Member

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    I had no problem with the Andaz Liverpool St accepting some certs.. Lost some $$ from the exchange rate. Have not had any problems using them in the US.
     
  21. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    At current, I've got a stack of about 80 of these certs left. I've got plans for about half of them, but will probably use the extras for trades in the future. I'd hope that Costco will sell them again, or something similar, but wouldn't hold my breath.
     
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  22. hobo13
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    hobo13 Silver Member

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    Darnit, I opened this thread hoping that Costco was selling them again! (Then again, why would Hyatt do that? They don't even feel compelled to give us a promo!)
     
  23. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    Used a bunch of these certs at the Hyatt BKK. A pretty bad exchange rate. Worked out to be 7.9% off the top. A nice Hyatt property, but a ripoff on the certs.
     
  24. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I used some certain today at the HR Hua Hin. The exchange rate they used was $1 = 30 BHT. Per xe.com, today's rate is.

    1.00 USD = 30.2647 THB

    So I think the Hua Hin rate was very fair. But thanks for the warning; I'll probably not use the certs at the GH BKK
     
  25. IMGone
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    IMGone Silver Member

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    This was noted elsewhere that BKK Hyatt offered a worse exchange rate that Hua Hin, not sure why they would be so different. With Hua Hin, I almost thought the exchanged used was just to make the math easier :)
     

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