Using Hertz points for rentals

Discussion in 'Hertz | #1 Awards/#1 Club' started by ajbyers1348, Jun 18, 2013.  |  Print Topic

  1. ajbyers1348

    ajbyers1348 New Member

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    On a trip to Chicago, my husband transferred some of his points to my account so that I wouldn't have to pay for the rental. They said that for 4 days, we would need 2600 points. When I picked up the car, my contract said that the car was $74.49/day. When I picked up my receipt, my car was $219.31/day! I feel we've been scammed on points! They charged us 3 times the amount for a car to jack up the amount of points we had to use. Anyone else have this problem?
     
  2. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Did you ask Hertz for an explanation?

    (welcome to MP)
     
  3. ajbyers1348

    ajbyers1348 New Member

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    Yes I did. They transferred me around and then sent a basic e-mail ending with this paragraph:
    "For all other inquires, the Hertz #1 Awards Department will respond to questions involving Hertz #1 Awards or if we are unable to process your inquiry. If another department’s involvement is required, we will forward your request. Otherwise, no further communication will be received from the Hertz #1 Awards Department."
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    If Hertz doesn't want to deal with it, dispute the charge with the credit card company.

    What were the $70+ per day for, taxes and fees that the points don't cover?
     
  5. ajbyers1348

    ajbyers1348 New Member

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    It's not the out of pocket money that is my issue. It's the overinflation of the price in order to use more points to pay for the rental. Theoretically, if my price quoted per day is $74, I should only have used 1/3rd the points since my receipt says that I needed 2600 points to cover the $219 per day.
     
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  6. ajbyers1348

    ajbyers1348 New Member

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    the $74 is what the car would have cost if I wasn't using points.
     
  7. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I am not an expert in Hertz ponts, but I don't believe the points required for a "free" rental are proportional to the "cash" rate.

    Have a look at

    http://www.hertz.com/rentacar/emember/rewards-list/loyalty-redemption-points-program

    A free day costs 600 points no matter where or what the price is (basically) and four days are listed for 2600 points.
     
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  8. LIH Prem
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    LIH Prem Gold Member

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    That's correct, the points are based on the award category that's available and you can't string together single day rates to create a multi-day rental unless you really want to return the car and get a new one each day you do that.

    The only cheaper option would have been a weekly rental for 2500 points if it was available.

    -David
     
  9. jmgriffin

    jmgriffin Silver Member

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    That was my understanding as well. I thought a free day was a free day, not matter the cash price. Many a few blackout dates included?
    I'm about to make my first Hertz award redemption, will report back how I fare....
     
  10. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    My second Hertz reservation is coming up, saving me a boatload of money on a rental car in Alaska.
     
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  11. gregm

    gregm Gold Member

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    I've used points often in the past and I always make the arrangements by phone. Every receipt I've received had the rate, whether daily or weekly and then the total. Then, from what I remember, it listed a voucher value as a credit, just as if I prepaid the rental. (The amount was equivalent to whatever points I used converted to days/weeks.) Then all that was left was the fees and taxes. My contract also printed out the same info when I left the lot.
     
  12. gregm

    gregm Gold Member

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    RENTAL DETAILS
    Rate Plan:
    IN: TMDD OUT: TMDD
    Rented On: 08/02/2013 22:57 LOC# 510011
    SAN JUAN, PUERTO RICO
    Returned On: 08/05/2013 12:46 LOC# 510011
    SAN JUAN, PUERTO RICO
    Car Description: SONATA HZT011
    Veh. No.: 1005792
    CAR CLASS Charged: D MILEAGE In: 24,798
    Rented: F Out: 24,788
    Reserved: D Driven: 10
    RENTAL CHARGES
    DAYS 3 @ 85.30 255.90
    ADJUSTMENT -255.90

    CONCESSION FEE RECOVERY 0.46
    ENERGY SURCHARGE 1.49
    VEHICLE LICENSE COST RECOVERY 14.61



    AMOUNT DUE 16.56 USD
     

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