US plans smartphone apps in 2012

Discussion in 'US Airways | Dividend Miles' started by SC Flier, Aug 15, 2011.  |  Print Topic

  1. SC Flier
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    SC Flier Gold Member

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    From their AboutUS employee publication
    https://wings.usairways.com/uswings/news/aboutus/download/081111_aboutus_outlook.pdf

    Q. American, Delta, Southwest and United/Continental all have smartphone apps. Any plans for US Airways to enhance our customers’ experience by offering one?

    A. John Gustafson, managing director, E-Commerce & Distribution Strategy, explained that improving our presence on mobile devices is an important initiative at US Airways and we’re actively expanding our efforts. We have focused on our mobile website first – http://mobile.usairways.com – because it is compatible across hundreds of devices. We’re working on launching new functionality on that site, including the ability to check in using your mobile device, and continuing to improve the interface of the mobile site.

    Apps are the next wave of mobile and they are powered by an entirely separate technology infrastructure than our mobile website. In addition, each unique operating system (e.g. Google Android, Apple iOS) requires a unique app. As a result, the development and technology support required are more complex.

    However, we are excited to report that we are actively planning to roll out smartphone apps next year. Eventually, apps will be used to book tickets and ancillary services and also give customers the ability to manage their Dividend Miles accounts and reaccommodate themselves in the event of a service interruption. Given the broad scope of how apps can be used in our business, there is a lot of work required in order to ensure we deliver a great product.
     
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  2. SS255
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    Translation: Not in this fiscal year's budget. :D
     
  3. Art234
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    Art234 Milepoint Guide

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    Better late than never....
     
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  4. mrredskin
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    mrredskin Gold Member

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    i clicked on this thread to post EXACTLY that. i was going to add "right?" at the end, tho
     
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  5. kellio
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    kellio Gold Member

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    Much needed. I tried to book tickets on my iPhone the other night and it was impossible to complete
     
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  6. Art234
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    The only remaining question is will they spend the money to do it right, or skimp like they normally do and get a half a**ed product?
     
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  7. richinaz
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    richinaz Silver Member

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    I think that functionality has been around on some competitors sites for over a year. I'm sure Southwest had it even longer ago since I used it and I haven't flown Southwest in a long time. Talk about being slow to catch up with technology.

    Is it all a money thing or just a lack of understand technology? The existing web site is often very slow (watching that moving logo gets maddening at times) especially when viewing seats or purchasing tickets.

    While you can always be surprised, I'd side with them skimping and doing a half a** product (which usually costs the company more money in the long run).
     
  8. richinaz
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    richinaz Silver Member

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  9. SC Flier
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    Looks as if it has been either removed or locked down from outsiders. I'm not aware of another source unless it shows up on http://www.justplanenews.com/ which is currently showing an April 2011 edition.
     
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  10. SC Flier
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  11. Art234
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    Art234 Milepoint Guide

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    Wings is an employee only site. About US is not usually available to the general public.
     
  12. phlwookie
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    phlwookie Silver Member

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    They need to apply proper security permissions to files and directories on their employee mobile web site so they all require authentication. This is a pretty common misconfiguration, but this sort of thing can result in data breaches.
     
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  13. JetsettingEric
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    JetsettingEric Silver Member

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    Does US really need an app?

    There are fewer elites, and generally fewer people waiting to upgrade or standby. So seeing whether you're 10 or 20 on the upgrade list of a UA A319 with 8 first class seats isn't really necessary.

    US actually wants to check in first class customers, instead of sending them to kisoks and they can tell you where the inbound is coming from.

    I'd rather have lower fares and better customer service than an app - but that's just me.
     
  14. Sean Colahan
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    Sean Colahan Gold Member

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    Finally...welcome to the 21st century US!
     

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