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Discussion in 'US Airways | Dividend Miles' started by uggboy, Apr 15, 2014.
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US Airways apologise for 'offensive' tweet to customer
Boy was it a fun afternoon on twitter yesterday!
Yeah, that's a good analysis and yes, it keeps Twitter busy and in the press.
Good luck to the US social media employee ever working social media again--- unless it's for an "adult" products/content company...
Yeah. in the past, fallout from a mistake is usually limited.
Nowadays, if a corporation (read "Evil Corporation") makes a mistake, it is launched into the stratosphere for the world to see.
Talk shows will sometimes even pick them up on a slow day.
It does not even have to be committed on Facebook or Twitter.
Customers will just helpfully scan the offending communication and upload on their behalf.
That said, that are really some "evil" corporation who do not care about the customers or at least that was the perception by the public.
It is just not easy to survive these days.
Customer expectations are higher.
Corporate loyalties are to investors and year end bonuses.
Even farming are no longer simple nor traditional if the Thai farmers are an indication of things to come especially since they are amongst the biggest rice producer if not the biggest.
According to this, US Airways has said they won't fire the employee.
USAirways forgave Doug Parker about getting a DUI, so forgiveness must be part of the culture at US...
I could see Spirit Airlines snatching them up from Dougie...they would LOVE to have them on their social media team;-)