I searched around and haven't found much on this:I was wondering if anyone has any experience on being upgraded to a family or kid suite when booking a lower category room with points? I am a Platinum member (by way of the Chase PC card) and this summer there will be 3 kids (under the age of 3) travelling with us. The family room where the kids have their own section with twin beds or the kids suite with the bunk beds is perfect for us, but alas, not available for reward redemption. I was thinking when it's time to book I'd just call ahead of time and see what my chances are...but any advice would be helpful. I am new to the PC program so I don't have any experience thus far with upgrades. Thanks!