"Unruly passenger" on Spirit flight results ordeal for other passengers

Discussion in 'General Discussion | Travel' started by viguera, Jul 9, 2012.  |  Print Topic

  1. viguera
    Original Member

    viguera Gold Member

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    The Houston Chronicle reports that a Spirit flight (originally LA to FLL) had to make an emergency landing at IAH due to a disruptive passenger. Details are light still, but apparently things got so bad that the captain had no choice but to make an emergency landing in Houston.

    Of course the problem is that Spirit doesn't operate out of IAH, so that resulted in an hour on the tarmac after landing, following by another 10 hours in the terminal.

    http://blog.chron.com/newswatch/2012/07/jet-makes-emergency-landing-at-bush-airport/
     
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  2. uggboy
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    uggboy Gold Member

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    That's not in the "Spirit" of flying!
     
  3. Sedosi

    Sedosi Gold Member

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    Knowing Spirit, everyone on board will be charged a hefty diversion fee.
     
  4. SC Flier
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    SC Flier Gold Member

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  5. LarryInNYC

    LarryInNYC Gold Member

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    Actually, they announced that everyone else on the flight would be refunded.
     
  6. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    According to some news reports the airline wanted to bus the passengers to Dallas.

    http://abcnews.go.com/US/blind-passenger-81-14-hour-emergency-landing/story?id=16738363

    Passengers were reportedly kept in the plane on the tarmac for an extended period, without air conditioning, before being allowed into the terminal. The airline then told the waylaid passengers that they would be shuttled by bus five hours north to Dallas, because Spirit does not operate a flight between Houston and Ft. Lauderdale.

    Passengers then became irate, yelling and screaming at airline staff.​
    "We went 'No! No Way!'" passenger Theresa Shaviano told Local 10. "And it took them 25 minutes afterwards to come back and tell us that they were going to have a plane for us."​
    "It was terrible. It was unreal. It was painful," she said of the delay.​
    In a statement released today, Spirit Airlines said the disruptive passenger was turned over to the Houston Police Department.​
    Spirit Airlines eventually decided to fly the passengers in a different plane, and the flight arrived in South Florida about 8 p.m. Sunday, 14 full hours after the scheduled arrival time.​


     
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  7. SC Flier
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    SC Flier Gold Member

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    They can afford to do so from their "unintended consequences" fund.
     
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  8. Sedosi

    Sedosi Gold Member

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    http://us.megabus.com/ - $1.50/person. Only if you book in advance however. (last minute is around $20.)
     
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  9. uggboy
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    uggboy Gold Member

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    Indeed!:eek:

    [​IMG]
     
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  10. sobore
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    sobore Gold Member

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  11. MSPeconomist
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    MSPeconomist Gold Member

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    I bet they only refund the fare and not any fees.
     
  12. myskyconnections

    myskyconnections Active Member

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    hahahahahahaha - nice!
     
  13. myskyconnections

    myskyconnections Active Member

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    always have a plan "b"...
     
  14. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    My plan A is: don't fly Spirit Airlines.
    My plan B is: see plan A
     
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  15. myskyconnections

    myskyconnections Active Member

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    hahahahahahahaha :)
     
  16. anabolism
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    anabolism Gold Member

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    Wow! Irate pax actually getting things to happen differently.


    Why did they need a new plane?

    And what happens in general when a plane is forced to divert somewhere the airline doesn't operate? Does the airline just call a local ground service operator to get fuel, catering, etc? (I've been on UA flights diverted to Cheyanne but I just figured it happens so often they must have procedures in place (aside ftom phone agents who insist the pax can't be calling from there because the airline doesn't operate there.))
     
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  17. MSPeconomist
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    Many years ago when my flight diverted to an airport not served by the carrier, we were told that some sort of multilateral government agreement required the local airport to provide what was necessary, such as fuel (and presumably mechanics and parts if available at that airport), and to take care of passengers (help to arrange hotels in this case) but not optional services such as catering or cleaning the plane overnight. When we flew off the next morning, the flight didn't serve breakfast and didn't even have coffee. (Strange that they didn't have some extra coffee supplies at least for desperate passengers like me.)
     
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  18. anthstr

    anthstr Silver Member

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    The WSJ did an article a few weeks ago on Bangor's (pop 35,000) airport, and the services it must provide to planes that divert there. It is virtually the first airport on US soil on TATL flights, and thus gets diversions regularly. However, it is only served by Allegiant, Delta Connection (Chautauqua, Compass and GoJet) and US Air Express (Air Wisconsin and Republic). Therefore many airlines that are diverted there don't have a regular presence there. Good reading.
    http://online.wsj.com/article/SB10001424052702304441404577478603178669654.html
     
  19. anabolism
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    anabolism Gold Member

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    A few years back, AA flights out of SAN had an FA run into the pizza place near the AA gates and grab a few pizzas to serve as F meals.
     
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  20. anabolism
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    anabolism Gold Member

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    Interesting read, thanks for the link. It seems the airport has gone to some expense to be prepared for the diversions. The article mentioned that they collect around $2k per diversion, but didn't say if this is enough to pay for the extra capacity, staff, etc.

    I liked the quote:
     
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