Every time you search for a fare on united.com you get something which looks like the following on the results, including the claim that you're getting "our lowest fares" for the particular type of ticket you are searching: Reality, however begs to differ with that view. If both single-connection and multi-connection itineraries are available United will not show the multi-connect option. And in many cases that extra connection can save you cash. It is $25 in the example shown above: I've seen other cases where the difference is greater. In short, if you're willing to connect on a trip, United is no longer a reliable pricing engine. Craptacular, indeed.