I'm open to advice, but I have a major problem with United. Here are the facts - 1. Over a month ago I booked a round trip award ticket for a relative from Saskatoon to Baltimore. 2. About a week ago I received a schedule change notice for the tickets. 3. The schedule changed from leaving on a 2:30 pm flight to a 7:10 am flight - about 8 hours earlier. 4. My relative cannot make a 7:10 am flight due to commitments in Saskatoon. It would also mean arriving at the airport before 6:00 am and she lives over an hour away and has health issues. 5. I checked United schedules and found that they had actually changed their scheduled flights and there was no longer any United flights that would make the connection to Baltimore that day after 7:10 am. I understand schedule changes, but after ticketing United should try to do something to accommodate a person when they cancel a flight. the flight is in April and there is still time for them to fix things. 6. I also found out that there is a United partner flight (Air Canada) that leaves at 10:25 am that would work. It's not as good as 2:30 pm, but at least my relative could make that flight. 7. I called United and figured it wouldn't be a problem to change since United had moved the flight up 8 hours...guess again! 8. After almost an hour on the phone with an agent and then a United call center supervisor, I was repeatedly told that the only way I could change was to find another flight with award space available - not just space available. Since United cancelled the flight, the doesn't make sense. 9. In the month since I booked the tickets, award space had dwindled. I am not positive, but I believe that award space was available using United points on the Air Canada flight when I originally booked, but I chose the 2:30 pm flight instead. 10. Neither the agent nor the supervisor even said that they were sorry or apologized. They simply kept repeating the words "United policy" and tried to make me feel like something was wrong with me for having a problem with the change. Frustrating does not begin to describe the call. 11. I've had schedule changes on award tickets before with both Delta and American and as long as they changed the schedule, I had no problem picking any flight for the change. 12. There actually is first class award space on the Air Canada flight, but why should I have to pay more when there is really no benefit to me - it's a relative, not a close relative 13. I'd be fine with United either ticketing the flight in coach on the AC flight or bumping up to the first class award for that one way (either by upgrading or rebating me the extra miles that I have to pay). Why should I give up the flight or have to pay for an upgrade because United decided to change their schedule? 14. I also tried going on the United Facebook page and posting. They just tried to get me to stop posting then said that one of the social media agents would see the post in the morning and contact me to help. In the morning, the social media agent responded and said the the person the night before had already answered me! Not true. I replied, but they simply stopped responding to me. This has made me realize exactly how bad United customer service is and how ludicrous there fly the friendly skies campaign is. Any ideas? this just isn't right.