Showing the utter disregard for the passenger that makes the "friendly skies "" so welcoming, the CEO of ual is promising Wall Street there are ever more ways to make travel an ordeal. Slimmer seats, more crowded planes and unspecified cuts (dismantling?) of the frequent flyer program are the promised cost cuts (degradations) being spoken of in public-imagine what's being discussed sotto voce. What is it going to take for Washington to get in the game and tell Wall Street to take a hike. The mergers must be undone to stop this race to the bottom. If you at look at UA's abysmal satisfaction ratings, they would probably already be heading towards chapter 11 had Congress/the Administration not strangled competition.