United to spend $120M upgrading Newark airport with iPads

Discussion in 'United Airlines | MileagePlus' started by Zomby Woof, Nov 7, 2014.  |  Print Topic

  1. Zomby Woof

    Zomby Woof Silver Member

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  2. genemk2

    genemk2 Gold Member

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    I like ordering things and having it delivered to your seat within 15 minutes. It says goods are deliverable...would be better if food and drink were too.
     
  3. iolaire
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    iolaire Gold Member

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    So they have no money for (helpful) people at checkin but do have money for iPads.
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Doesn't nearly every traveler have a smartphone or tablet these days?!
     
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  5. iolaire
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    iolaire Gold Member

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    Don't state the obvious.
     
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  6. Weatherboy

    Weatherboy Gold Member

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    This doesn't make any sense.

    If an iPad is $500, $120million would get you 240,000 iPads. Even if 1/2 that amount went to iPads, who needs all of that outdated technology when people have newer phablets/phones nowadays?
     
  7. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Maybe they expect a high theft rate :)
     
  8. Olton Hall
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    Olton Hall Gold Member

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    I can think of plenty of basic things that should be done with that sort of money at EWR instead of spending it on iPads.
     
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  9. ssullivan
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    ssullivan Gold Member

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    There are substantial renovations to food and beverage outlets, as well as seating areas, included as well. It's not just about the iPads.
     
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  10. Wandering Aramean
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    Wandering Aramean Gold Member

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    Sure it does, so long as you look at what is actually happening rather than just read the headline.
     
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  11. colpuck
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    colpuck Gold Member

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    What was that about being mean on the Internet. :p

    Sent from a reasonably priced car.
     
  12. Weatherboy

    Weatherboy Gold Member

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    Yeah, and the article stresses that the biggest investment is with iPads. There's no mention to improvements to food/beverage outlets, just a focus on the iPads...including how in their last project, for x dollars, they added 1,500 iPads at LGA. You should read the article too.
     
  13. Wandering Aramean
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    Wandering Aramean Gold Member

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    I never said the article had the full story either.

    The story is actually 6+ weeks old. UA announced it on 15 September 2014. I have no idea why all of a sudden everyone and their mother decided to write about it last week, but it is not new. And, if you read the full story it is not hard to see where the $120mm price tag comes from.

    Here's an excerpt from the original release:

    As for why use iPads rather than let customers BYOD in the terminal, there are a whole lot of reasons, nearly all of them focused on actually having the system work consistently. This is a system which has been deployed by DL at several airports and by B6 at JFK T5. Possibly others as well. And it is generally very well received by passengers. But the majority of the $120mm cost is not going to buy iPads. There is a LOT more to it.
     
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  14. ssullivan
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    ssullivan Gold Member

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    I did read it. It's not a new story. There was a press release a few weeks ago with the full story that discussed the renovations to the facility in addition to the iPads. This article is late and missing lots of details.
     
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  15. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    "Upon completion of the planned project, air travelers waiting for a flight will be able to use almost 6,000 iPad tablets free of charge to track their flight, order from chef-created menus, and purchase travel amenities for delivery directly to their seat in the terminal while browsing the internet."

    My phone and tablets all have the UA app. So I can already track the flight. Even without entering anything on a tablet that doesn't know who I am.

    Not sure why the other features would be so difficult to incorporate into the existing app either. Then I don't have to trust a random device with my account credentials, credit card info, etc.

    Somehow in the air they seem to be thinking they can BYOD work.

    Not saying they shouldn't have some public access tablets available for folks who have issues with their devices or carry some odd-ball Microsoft Surface tablet or Blackberry phone ;)

    Also wonder why they didn't implement this system at SFO in the new domestic concourse.
     
  16. Wandering Aramean
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    Wandering Aramean Gold Member

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    You don't trust it with your account credentials. You swipe a CC (mag strip reader is adjacent) and for things like flight status there is a pick list on the screen. Plus there is the work to integrate with the POS systems, something that makes no sense to do on the BYODs. And, believe it or not, there's a whole lot of passengers out there who don't have or want the UA app on their devices. And it is really OTG doing this, not United.

    IMG_8141-001.JPG IMG_8142-001.JPG

    Different purpose, different solution.
     
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  17. CGK
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    CGK Gold Member

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    IIRC, the iPad system exists at YYZ T1, also. Saw an area that had them when I was waiting for a BR flight a few months ago.
     
  18. ssullivan
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    ssullivan Gold Member

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    I've seen DL's implementations of it at LGA, JFK T2, and MSP G. I've not used it yet, but with a three hour connection at MSP Tuesday, I'm planning on trying it out. My partner has used it at LGA several times and likes it.
     
  19. genemk2

    genemk2 Gold Member

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  20. Flyer1976
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    Flyer1976 Gold Member

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    That's a great way to get rid of orphan miles if anyone has these. ;)
     
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  21. ssullivan
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    ssullivan Gold Member

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    Ack!

    Too bad there will be people who do that.
     
  22. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I recently booked a trip on United for a relative. I asked her if she has a MileagePlus account to credit the miles to. "What's that" was the response. I explain and suggest that I can open one for her if she thinks she might fly UA again in the next 18 months. "Naaa, don't bother". The trip would have earned some 4200 miles, not enough for me to be interested in managing the account for the future and try to keep it alive with activity. But I can now use it to buy a few water bottles, I guess. Or that seared salmon entrée the article mentions for 4150 miles ;)

    How does the authentication work?
     
    Last edited: Nov 17, 2014
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  23. Flyer1976
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    Flyer1976 Gold Member

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    I was thinking just that. :D

    I might be able to buy some Scotch and Bourbon when that rolls out to the Dutyfree shops via orphaned accounts. :D
     
  24. Pizzaman
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    Pizzaman Co-founder

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    Just connected in EWR. There are already a few restaurants with iPads deployed for ordering. So, that's one of the uses, regardless of whether you have your own device.

    Unfortunately, the investment hasn't brought better restaurant employees and not everyone knows how to use an iPad. I stood in line behind one person waiting to order. She didn't know how to navigate the menu on the iPad and the employee refused to take her order through the traditional POS terminal.

    That's not United's fault and I do think the implementation will help long-term.
     
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  25. EWR764
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    EWR764 Silver Member

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