United to Customer: a (SPECIFIC APOLOGY) to a (SPECIFIC EVENT)

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    A fill-in-the-blanks form letter allegedly sent by United Airlines in response to a passenger complaint went viral last week. The letter, dated July 17, was posted on reddit – an entertainment, social networking service and news website. The letter said “Your comments regarding (SPECIFIC EVENT) will be used for coaching and training our employees,” and […] The post United to Customer: a (SPECIFIC APOLOGY) to a (SPECIFIC EVENT) appeared first on Points Miles and Martinis.

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