United Sets Up Lanes for Boarding

Discussion in 'United Airlines | MileagePlus' started by HiIslands, May 23, 2012.  |  Print Topic

  1. HiIslands
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    HiIslands Silver Member

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    Yesterday, in boarding UA300 ORD-HNL, I noticed that UA had set up a series of parallel lanes for boarding. The left lane was for First/GS/1K the next lane was for Premier Access priority boarding, and then the next series of lanes were for the remaining zones in sequential order.

    The boarding for this flight has typically been a mob scene, but this system seems to have brought a modicum of order to a 777 worth of people.

    They had to close off some of the seating in gate B17 and the lines for each lane extended well down the terminal past B15-16, so the signs they used to designate the lanes weren't anywhere near large enough,
    but I think they are getting (a little) closer to an orderly boarding process.
     
  2. DAS02135
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    DAS02135 Gold Member

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    Did you happen to take a picture? It seems like this would take a lot of space.

    Also, did you have people queueing in each line well ahead of boarding?
     
  3. genemk2

    genemk2 Gold Member

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    I've seen them doing this HKG for some time now. It works great...they also have agents going through each line before boarding to make sure they are in the right place. To be fair, they use what appears to be 10 agents to board a 747.
     
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  4. Captain Oveur
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    Captain Oveur Gold Member

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    Next week, the lanes will be labeled:
    1. Over-entitled
    2. Paid upgrades
    3. Couldn't get any more money from
     
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  5. HiIslands
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    HiIslands Silver Member

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    Sorry, no photo. But the queues were quite long when I got to the area, about 5 minutes before boarding, so I suspect some had been in line for some time.
     
  6. HiIslands
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    HiIslands Silver Member

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    They had A LOT of agents working the boarding of this flight, including some "suits".
     
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  7. MSPeconomist
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    MSPeconomist Gold Member

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    This makes UA seem like Southwest.
     
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  8. ella
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    ella Silver Member

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    I totally dislike this "herding" mentality - that's why I refuse to fly Southwest. If this becomes the new norm, I'll check my bag so that I can sit comfortably at the gate until everyone else has boarded.
     
  9. genemk2

    genemk2 Gold Member

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    If everyone would follow the rules, the herding would not be necessary.
     
  10. Wandering Aramean
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    Wandering Aramean Gold Member

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    So if there is only one line it is a problem because elites get no benefit. If there are two lines it is a problem because top elites don't get enough of a benefit. And if it is more it is a problem because it is like Southwest.

    Did I get that right??
     
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  11. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    So how you would organize the boarding process?
     
  12. genemk2

    genemk2 Gold Member

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    Yes.

    :D
     
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  13. lightangel

    lightangel Silver Member

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    I've seen this method used in PEK, NRT before merger. I guess if it worked on 744 before, it should work on others also.
     
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  14. ssullivan
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    ssullivan Gold Member

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    In other words, some people will never be satisfied and always need something to complain about.
     
  15. ClarkyBoy
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    ClarkyBoy Silver Member

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    Post of the Month!
     
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  16. EWR764
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    Yep. This is probably the closest thing to a true hybrid between the pre-merger UA and CO boarding processes, yet people will still find a way to complain about it.
     
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  17. Tom
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    Tom Silver Member

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    I think I've seen this before too there at B17. Is it possible that they've had some flavor of that for a while? I think the LH flights also leave from there, so that might have to do with why there's more lanes than the usual 2?
     
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  18. sfo1
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    Me first :p
     
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  19. sfo1
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    Our flight to FRA was boarding right nest to the LH flight to Dusseldorf. The LH staff had all the rows marked and all followed them clearly. When they were finished board the UA staff used those same lines for our flights. No signs however but they were going around lining up those in GS 1K 1st Class etc in one row and then others in order in other rows. Also have been involved in this in HKG seems so much more civilized.
     
  20. redwoman

    redwoman Silver Member

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    It was civilized and orderly because you're talking about people from Germany and Hong Kong, not Americans.

    All kidding aside, I LIKE the situation that the OP described. I'm not complaining. I hope you all noticed. :D
     
  21. HaveMilesWillTravel
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    Have you ever seen the UA/LH boarding process in FRA?
     
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  22. sfo1
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    Yes, it was civillized, and there were Americans in the group, however maybe the German's and those that were from Hong Kong had the Americans on leashes ;)
     
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  23. Tom
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    Tom Silver Member

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    The one where everyone crowds around and boards all at once regardless of class of service?

    Or the one where they drive you to your plane in the Mercedes? :cool:
     
  24. ella
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    ella Silver Member

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    I don't know that there's any method that would work in the US. Because even now, they explain where to look on BP for boarding zone. Clear as can be. Yet ALWAYS someone sitting in 33B or thereabouts wants to board with first class. People don't pay attention. The multiple lines described above require more gate agents to herd everyone into their proper line. I don't know that this would work across all flights as they usually use 2 or 3 agents on most flights - at least that I've noticed.
     
  25. genemk2

    genemk2 Gold Member

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    What would work is a "SHAME BOX (tm)" where you are forced to stand if you try to board before your group has been called, and all people in the SHAME BOX (tm) board last. And have all their carryons gate checked...whether there is space onboard or not.
     

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