United Q4 2012/Full Year 12 Results

Discussion in 'United Airlines | MileagePlus' started by davef139, Jan 24, 2013.  |  Print Topic

  1. davef139

    davef139 Gold Member

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    Ok call should be in a few hours and I will highlight again the good/bad points.

    Basics.

    FY12 589 Million Profit. excluding special charges, with charges $723 million Loss
    Q4 $190 Million Loss excluding special charges, with charges $620 million loss

    They do claim Sandy cost $85 million in profits.
    Routes were all down in rev and prasm vs 2011 except tpac
     
  2. davef139

    davef139 Gold Member

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    Management and admin staff reduce by 6% this month
     
  3. davef139

    davef139 Gold Member

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    Lots of training for customer srv coming, all workers to get trained in 13
     
  4. davef139

    davef139 Gold Member

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    96% of mainline will have E+ by end of Jan
     
  5. davef139

    davef139 Gold Member

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    all 767 will be intl by end of feb
     
  6. davef139

    davef139 Gold Member

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    300 mainline aircraft by year end with wifi, and will do all planes.
    25 birds received in 2012
    6 - 787 received

    2013
    26 aircraft delv
    2x787 in second half
     
  7. davef139

    davef139 Gold Member

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    4 more UCs to be renovated in 2013.
     
  8. davef139

    davef139 Gold Member

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    Hmm explained they staffed more, had more aircraft avail, increased block and ground time.
    Guess this is the strategy to make sure they are ontime?
     
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  9. davef139

    davef139 Gold Member

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    33% E+ sales growth yoy
    58% paid upgrades growth yoy
     
  10. davef139

    davef139 Gold Member

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    admits lots of corp accounts went elsewhere this summer when reliability went downhill
     
  11. davef139

    davef139 Gold Member

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    176 widebodys with lie flat right now
    Feb will be all

    by end of Q2 long haul will be all be lie flat
     
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  12. davef139

    davef139 Gold Member

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    CAP OUTLOOK

    2013 FY decline 1/2%

    Q1 4.1-5.1% YOY
     
  13. davef139

    davef139 Gold Member

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    24 737-900ER for 2013 Delivery
     
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  14. davef139

    davef139 Gold Member

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    Q/A

    No word from FAA/Boeing on 787's
     
  15. davef139

    davef139 Gold Member

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    600 headcount reduction (from earlier?) the management i guess
     
  16. davef139

    davef139 Gold Member

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    Hmm Questions on 70 seater RJ's and redeployment since pilot contract is done with. They pan to do redeployment this year with greater possibilities in 14 for possible expansion
     
  17. davef139

    davef139 Gold Member

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    Over...

    From my take it seems as if they are going to make a very big push for customer service this year. They did say ALL employees will get some training and such. Hopefully it will also help align operational differences between old UA/CO crews to form a more standardized operation.

    they did mention the aircraft they retired this in 2012 but I spaced out during it, I know a 762 was.
     
  18. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    Interesting to hear they want to be all flat by February. The 762s have to go to get there and without the 787s the 762s have to keep flying to keep the schedule.
     
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  19. Black Cloud
    Original Member

    Black Cloud Gold Member

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    davef, thanks for providing a best of, of the call.
    Sounds like the unreliability over the summer had a pretty significant impact and the measures they've taken to improve performance have hindered the bottom line. From a customer perspective, it's encouraging that they're very well aware of this and seems like they're taking steps to improve it.

    Would be interesting to compare to merger related integration "issues" that DL experienced.
     
  20. sfogate
    Original Member

    sfogate Gold Member

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    Most of the summer nonsense was due to the unhappy pilots calling in 'sick'.
     
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  21. 8MiHi

    8MiHi Silver Member

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    Nice recap. Thank you.
     
  22. Infinite1K
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    Infinite1K Silver Member

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    He qualified it by saying all wide body across Atlantic will be lie flat by February.

    And then by the end of Q2 all wide bodies will be lie flat.
     
  23. Weatherboy

    Weatherboy Gold Member

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    I guess the old style 3-cabin 777's out there qualify as "lie flat"...curious what the plans are with them.
     
  24. Captain Oveur
    Original Member

    Captain Oveur Gold Member

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    I don't know the details of what happened in the DL/NW merger or how they got out of it. And there are some merger pains going on with United for sure.

    However, not all of United's woes can be attributed to the merger and Sandy.

    Many people disparagingly say "COdbaUA," but it's so true. They were foolish in keeping the United name, because it's not United. It's not the atmosphere nor the "aw heck, I'll spend a couple hundred bucks more because I love this airline" airline anymore (if anything, it's "I'll spend a couple hundred bucks more to avoid United" airline).

    United is broken....from its switch from being friendly to the frequent flier to an instant gratification, transactional model in selling upgrades to the highest bidder to a lousy marketing message in the "look at this shiny new 787!" (how's that working out?) to the inability of CSRs who can't deliver the kind of customer service United was once known for to a significant watering down of Mileage Plus benefits.

    It's not the same airline.

    Until United's upper management chooses to understand that; the network, the 787, whatever....it won't matter a damn.
     
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  25. Wandering Aramean
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    Wandering Aramean Gold Member

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    I don't think so. Those are the planes which are going to only be over the Pacific (SEA-NRT, I think) and then converted to Hawaii service.

    No, it really isn't.

    That has, IME, never been a universal thought about any airline in the USA. In either direction. Maybe you don't like some of the changes and you think that they don't work well for you. But that's a far cry from suggesting that everyone is actively booking away from United these days.

    No, it is not. It is neither the old CO nor the old UA. It is simply the new UA.

    Understand what? I think that management knows darn well it isn't the old company. And I think they're all quite happy about it.
     

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