United plans 'minor' computer upgrade next month

Discussion in 'United Airlines | MileagePlus' started by ACMM, Sep 29, 2012.  |  Print Topic

  1. ACMM
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    ACMM Gold Member

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    Sept. 28--United Continental Holdings plans another computer system change in coming days, which might seem to be a foreboding event considering that a major switchover seven months ago led to rampant worldwide flight delays that lasted through the spring and summer.

    However, United says the new change is comparatively minor, will be optional for airport agents to use and is aimed at helping passengers more quickly.

    The change, a software update on the existing system to two programs gate agents use, essentially places a graphical interface atop a text-based system, similar to switching personal computer operating systems from command-line DOS to point-and-click Windows.

    "It's not a new process. It's not a new procedure. It's an update to provide more tools for the agents. But ultimately, an agent doesn't have to use it if they don't want to," United spokeswoman Megan McCarthy said. "It's a better tool to help our employees help our customers."

    The change will happen in early October, she said. "For our customers, they really shouldn't notice a difference," she said. "In terms of impact, there won't be any."

    MORE ...
     
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  2. guberif

    guberif Silver Member

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    Will it yield more 4-mile HKG tickets???
     
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  3. Wandering Aramean
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    In that it doesn't touch any customer-facing systems that seems unlikely.
     
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  4. gleff
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    gleff Co-founder

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    While the GUI project is probably quite needed, and while it won't cause nearly the havoc that the March 3 system integration did, learning any new procedure takes time and slows things down - even one likely to ultimately be helpful. And that's if the software doesn't run too slowly. I do expect some bumps and frustrations from this, but as I say not nearly on the scale of earlier this year.
     
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  5. chef4u
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    chef4u Silver Member

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    My next UA flight is in November...should I be worried? :eek:
     
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  6. Wandering Aramean
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    No.
     
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  7. gleff
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    gleff Co-founder

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    No more so than at any other time you'll fly the NewUnited(tm)! :p
     
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  8. HeathrowGuy
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    Here's hoping. ;)
     
  9. cvsara
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    cvsara Gold Member

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    Then, why bother telling us, the flying public about it>?
     
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  10. Wandering Aramean
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    Because they are trying to make the public believe that the changes are going to be good for them as the agents get better tools. And to try to counter the bad publicity from the 3.3 issues.
     
  11. cvsara
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    cvsara Gold Member

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    Well, we'll see. I hope you are right, and thanks for your very informative in site. I have a mid- October, (It's all about me, month) flight from PIA-ORD-SEA-LAX-OGG Guess we will hope for the best.
    PS - For those that don't know PIA = Peoria, Illinois. :)
     
  12. desamo

    desamo Gold Member

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    And that, because the GAs will have better tools, the service issues will lessen.
     
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  13. iterfacio12

    iterfacio12 Silver Member

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    Well, either it'll go completely unnoticed, or it'll be noticed for all the wrong reasons. Here's hoping for a shiny outcome!
     
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  14. Hartmann
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    Hartmann Gold Member

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    Checked in for my flight this morning at IAH and the airport wasn't on fire, so that's a good sign.
     
  15. violist
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    violist Gold Member

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    Um, the GUI overlay has been available for some time - one of my buddies
    at the UC showed it me a couple months ago. It is not a real upgrade and
    adds no real functionality, for which we may perhaps be grateful.

    If it were going to be a real upgrade, I'd like to help with a sledgehammer.
     
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  16. LETTERBOY
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    That's because of all the water they sprayed on the 787 when it arrived. :D
     

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