I fly JFK-LAX (or a combination of EWR/JFK-LAX) on a regular basis. On today's flight, the seat (footrest) would not extend. A piece of plastic from the seat came off. The leather looks worn. The toilets are nasty. While this was quite nice circa 2004 when the product first started (anyone remember the belinni's and pre arrival snack?). The planes need a complete retrofit, or to be replaced. Service wise the product has improved. I particularly like the hot scones pre arrival, as well as the pre arrival oj and coffee. The 8pm flights now include dinner, the pathetic snack plate is gone. By 8pm I am usually hungry, its nice to be able to take the last flight and eat on the plane. (and arrive in LA not hungry) Service ok. Hardware awful. There was talk to redo the hardware yes? Or was it just "talk"